How Do I Track My Case Progress?
Real-time updates and monitoring tools for your refund case.
Your personal dashboard is your command center for case tracking. Log in anytime to see real-time updates.
Current Status
See your case status at a glance: Under Review, Filed, In Investigation, Resolved, or Closed.
Timeline View
Chronological display of all actions, responses, and updates from our team and payment processors.
Progress Percentage
Visual indicator showing how far along your case is in the recovery process.
Email Notifications
Automatic emails for major updates: case filed, payment processor response, resolution outcome.
Phone Calls
Your assigned case manager will call for significant updates or required information.
Dashboard Notifications
In-app alerts for any changes or actions needed from you.
Case Details
- • Dispute reference number and merchant name
- • Amount disputed and recovery goal
- • Assigned case manager and contact info
- • Expected timeline and milestones
Updates & Communications
- • All emails sent to merchant or payment processor
- • Their responses and decisions
- • Documents submitted and received
- • Action items and deadlines
Resolution Information
- • Successful recovery: amount returned, fees deducted
- • Unsuccessful: explanation and next steps
- • Partial recovery: breakdown of amounts
- • Refund account and expected deposit date
You can reach out to your case manager anytime through multiple channels.
Email: Direct messaging through your dashboard
Phone: Schedule a call or leave a message (24-hour callback)
Dashboard: Submit questions through the support section
Office Hours: Monday-Friday 8 AM - 8 PM EST