How Do I Contact My Case Manager?
Multiple convenient ways to reach your dedicated case manager.
Every case is assigned a dedicated case manager who serves as your single point of contact. They know every detail of your case and can provide personalized assistance.
Your Manager Will Provide You With:
- ✓ Direct email address for quick communication
- ✓ Direct phone number for urgent matters
- ✓ Preferred contact hours and timezone
- ✓ Expected response time (usually within 24 hours)
Send emails directly to your case manager. This is the best method for detailed messages or documentation.
Typical Response: 24 hours
Phone Call
Call your case manager directly for urgent matters or complex discussions that are better handled verbally.
Response: Within 1 hour during business hours
Dashboard Messages
Send secure messages through your account dashboard. Your manager will respond promptly with case updates.
Response: 12-24 hours
For genuine emergencies outside business hours, call and leave a message. We'll return your call within 1 hour.
For Status Updates
Your case reference number, which update you're asking about, and any specific concerns.
For Additional Information Requests
Be clear about what information you're providing, scan documents clearly, and include any relevant dates.
For Urgent Matters
Clearly mark as "URGENT," explain why it's urgent, and provide the best phone number to reach you immediately.
For Complex Issues
Request a phone call or video meeting with your manager to discuss in detail.
If you need to reach support but haven't received your case manager's contact information yet:
Email: support@myrefunds.online
Phone: 1-800-REFUNDS
Web: Submit a message through your dashboard