What Documents Do I Need to Provide?
Complete checklist of documents needed to strengthen your refund case.
Transaction Receipt or Invoice
Original proof of payment showing date, amount, and merchant
Communication Records
Emails, chat logs, or messages between you and the merchant attempting to resolve the issue
Bank or Payment Statement
Showing the transaction, payment method, and any refund attempts
Proof of Fraud or Service Failure
Screenshots, police reports, refund denials, or evidence that goods/services weren't delivered
Identification Documents
Copy of your passport, driver's license, or national ID
For Fraudulent Charges
- • Identity theft report (police report)
- • Credit monitoring alerts
- • Merchant denial of authorization
- • Unauthorized use explanation
For Non-Delivery or Poor Quality
- • Delivery confirmation or tracking (showing non-delivery)
- • Photos of damaged/defective items
- • Merchant's own return/exchange rejection emails
- • Product description vs. what was received
For Subscription Disputes
- • Cancellation requests with timestamps
- • Billing statements showing recurring charges
- • Terms and conditions that were violated
- • Proof of attempts to contact merchant
Accepted Formats
File Size: Maximum 25MB per document
Resolution: Minimum 200 DPI for clear readability
Language: English or with English translation
Naming: Use clear file names (e.g., "receipt_2024.pdf")
Complete Documentation Improves Success
The more complete your documentation, the stronger your case and the faster we can process it.
Organize Chronologically
Submit documents in chronological order showing the timeline of events from purchase to dispute.
Translate if Necessary
If documents are in another language, provide certified English translations.
Redact Personal Information
Redact sensitive personal information (full SSN, card numbers) but keep account identifiers visible.