How to Create a Refund Case
Step-by-step guide to creating and submitting your first refund recovery case
Step 1: Access Your Dashboard
Log in to your MyRefunds account using the credentials sent to your email after account activation.
Step 2: Click "Create New Case"
Look for the blue "Create New Case" button on your dashboard. This opens the case creation form.
Step 3: Provide Merchant Details
Enter the name, website, and contact information of the merchant or service provider you're filing a claim against.
Step 4: Detail Your Loss
Describe what you purchased, the amount, when the transaction occurred, and why you believe you're entitled to a refund.
Step 5: Upload Documentation
Attach supporting documents such as receipts, order confirmations, bank statements, and communication with the merchant.
Step 6: Submit Your Case
Review all information and click "Submit Case". You'll receive confirmation via email immediately.
To maximize your chances of successful recovery, please provide:
- •Transaction Receipt
Order confirmation, invoice, or receipt showing the purchase
- •Payment Proof
Bank statement, credit card statement, or payment receipt
- •Communication History
Email exchanges or chat transcripts with the merchant
- •Terms & Conditions
Refund policy or service terms from the merchant
- •Any Additional Evidence
Screenshots, photos, or other supporting documentation
Within 24 Hours
Your case manager will review your submission and contact you with next steps.
Case Assessment
We'll evaluate the strength of your claim and provide a preliminary success estimate.
Active Recovery
Our team contacts the merchant, payment processor, or bank to initiate the refund process.
Regular Updates
You'll receive email updates as your case progresses through each stage.
Resolution
Once resolved, you'll be notified of the outcome and any recovered funds.
- ✓Be as detailed as possible when describing your loss
- ✓Include all relevant dates and amounts
- ✓Upload high-quality, legible copies of documents
- ✓Don't include irrelevant or duplicate documents
- ✓Respond quickly to requests for additional information
- ✓Keep all communication professional and factual
You can create and manage multiple refund cases simultaneously. Each case is handled independently by our team, so don't hesitate to submit additional claims if you've experienced multiple losses.
Our success rate applies across all your cases, so the more cases you submit, the more opportunities you have for recovery.